Imagine you’re shopping in a boutique, looking for your size in a catchy T-shirt — but can’t find it. You may want to ask for the help of a staff member, but there’s no one around. The only thing you can do is leave a note to the store’s representative for later support. However, it seems like taking too much time and effort…

Then you start to wonder: “Do I really want this T-shirt?”

Eventually, you decide to leave without purchasing anything.

This properly happens on your website when you don’t have Live chat. As most customers aren’t willing to…

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